Thank you for your business.  This job represents a very big investment on your part.  We truly want this to be an enjoyable and successful experience for you.

Dust - Just about everything we do will generate dust.  Every effort will be made to contain the dust.  100% containment is impossible.  Dust can get just about everywhere.  We recommend you change your furnace filter often.  We will cover anything and everything that you direct us to.  Please let us know about any family heirlooms or prized possessions that need special attention.

Hours of Work - Typically, 8:00 am to 4:30 pm Monday through Friday, unless other arrangements are made.  The presence of a production manager is dictated by the schedule and workload on your job.

- What is the morning routine like in your household?

- If we show up early, may we come in?

- What time do you leave for work?

This way we know that, if we show up a little early, we might be able to catch you before work or stay a few minutes late to discuss an issue.

Access - We prefer to keep a key in a lock box on an accessible door.  This way the key does not leave the job, and, if the lead carpenter happens to be away from the job, another Schloegel representative can meet subcontractors, etc.  The lock box is usually placed on the door through which everyone will enter and exit.  Please let us know if you have an alarm system.  May we have a key and use a lock box, or would you prefer another method of entry?

Lunch & Breaks - Half-hour lunch between 11:30 & 1:00 - most of our workers will go out. Breaks are about 10 minutes in the morning and 10 minutes in the afternoon.

Restroom - A restroom should be designated to be available to the workers, or Schloegel Design Remodel and the client will establish a location for a portable toilet.

Clean up - It is our intention to leave your job in a “broom clean” condition at the end of each day.

Schedules - At project commencement you will be provided with a schedule which will track the progress of your job from start to finish.  A copy of this schedule will be placed in the job site notebook for your reference.

Subcontractors - Subcontractors are an important part of our team.  We do our best to schedule them with adequate notice, but because they are not actual employees, subcontractors can occasionally cause delays. 

Delays - Some projects encounter a few delays.  Some are due to suppliers (the model you want is out of stock or the truckers are on strike).  Other delays occur if, once walls are opened, a situation is exposed that causes plans to be redrawn or something else torn out.  Subcontractors provide another source of delay and the domino effect pops up (a delay on a previous job makes them late on yours). We do everything we can to keep delays to a minimum.

Payments of Invoices - Invoices will be mailed and payment is due upon receipt.  You may mail in the payment, drop it off at the office, or feel free to give it to the production manager or lead carpenter. Prompt payment is expected and appreciated, as well as necessary to avoid any disruption in work.

Children - A construction site could pose various dangers to children.  We ask that children not be allowed on the construction site, especially during work hours.  If it is necessary for children to be either in or around work areas at any time, we ask that they be closely supervised.

Pets - Remodeling can be a trying experience on your pet.  We will try to accommodate your pet as best as possible.  Please inform us what to do if your pet “gets out” and any gates/doors that need to be kept closed.

Parking - A designated area for Schloegel employees to park should accommodate both the client and Schloegel Design Remodel.  We would like you to let us know any specific concerns regarding your neighbors.

Preparing For Your Job - We will gladly move the larger items: i.e., refrigerator, stove, etc.  We ask that you clean out all cabinets and small items affected by the work: wall hangings, knick-knacks, etc.  Let us know where we can move the larger items and we will let you know which walls could be affected that you may not have considered.

Trash Disposal - We will either set a dumpster or establish a trash pile for regular pickup by our own dump truck.  A suitable location for trash (a dumpster) should be established.

Landscaping - During the normal course of construction, damage to the driveway, curbs, sidewalks, patios, adjoining plantings and sod may be beyond the control of the contractor. The contractor is not responsible for this damage but will make every effort to avoid or minimize such damage as best as possible.

Communication - Jobs will be assigned a lead carpenter and production manager. The lead carpenter will be the jobsite manager, overseeing Schloegel Design Remodel employees and subcontractors. The lead carpenter is available to answer any questions from the client during the project and has a cell phone on site. The production manager and design consultant are available by phone or email.  Every job will have a jobsite notebook to communicate non-urgent information or questions. The lead carpenter will check the notebook every morning for any notes, and we ask that you check the notebook each evening. This is a communication tool that provides written documentation of questions, schedule updates, requests, etc. The production manager or Jake Schloegel is always available to meet with you for any reason. 

Weekly Meetings - At the start of the project, a time will be established to have a weekly on-site meeting. The lead carpenter, design consultant and production manager will be present at these meetings and we ask that the client attend whenever possible. This is an opportunity to discuss the schedule, design issues or any other questions that may arise.

Material Storage - An area, usually one side of the garage, should be selected to store salvaged material and new materials delivered.

Conduct - All people working on your project are expected to keep their shirts on at all times, keep radios at a low volume, smoke only in their vehicles and dispose of cigarettes properly, refrain from any obscenities and clean up after themselves. Please notify the production manager if any of these expectations are not being met.

Change Orders - Change orders will be priced and presented for approval prior to commencement of additional work.  Any necessary schedule adjustments will be made to reflect the change order. 

Code Requirements - If code work appears that was not specified (electrical, plumbing, etc.), this work will be completed by means of a change order.

Moonlighting - We do not allow moonlighting by our employees or subcontractors for our customers.  Unauthorized work for our customers could result in an employee’s termination.

Yard Signs - We would like your permission to set one of our signs in your yard.  This sign not only helps our company generate business, but it also gives your neighbors our phone number in case they have any problems or concerns regarding our activity in the neighborhood.  The sign also serves as a marker for material deliveries and sub-contractors.

Surveys & Referrals - Our goal is to continue our track record of superior survey scores.  If we ever fall below expectations, please let us know ASAP.  Tell a friend about your experience.  We will be asking you if you know anyone who could also benefit from our service.

Pictures - It is our intention to take pictures of each project prior to the start of the job and at its conclusion.  Upon completion of the project, the design consultant will schedule a time with you for “After” pictures.  With your permission, your pictures may show up on our web site.

Post Construction - During your job normal and standard construction practices and techniques will be followed.  These practices are based on all existing conditions being standard.  However, not all current conditions will be normal.

Your soil is of varying strengths and moisture content.  This may allow for your new addition to move and react differently  than your existing house.  These conditions can manifest themselves in cracks.  Your addition may settle and crack.

The moisture content in your home can vary from a humidity level of 10% to 100%.  This swing in moisture means that all the framing lumber, trim and hardwood floors will expand and contract.  Drywall nails or screws may bulge out and new trim may separate – up to ¼” in some cases.

The concrete installed on your job is likely to crack, chip and/or pit.  De-icer placed by you or brought in on your car will cause the concrete to spall or scale.  The concrete should be sealed by the client after the concrete has cured (minimum of 28 days).

At the final walkthrough, the design consultant will schedule a 60 day follow-up visit to take pictures and check on your completed project.  We will also contact you about 10 months after completion of your job as a reminder that the warranty period is due to expire at 12 months, and we will schedule a time to address any warranty items. 

Remodeling Fever -  The term coined for the natural pattern of client emotions during a typical remodeling project.